Payment for a utility service is due upon receipt and past due 15 days from the billing date. A $15.00 late penalty is charged for payments received after 5:00 pm on the 15th of the month. Accounts are subject to disconnect if not paid in full by the 8:00 am on the morning of the 26th or the following business day if the 26th falls on a weekend or holiday. Reconnect fees are $75.00 and must be paid with the bill before service will be resumed.
Re-Reads and Meter Tests
At the consumer's request, meters will be re-read. If the meter was misread, there is no charge. If the re-read indicates the first reading was correct, a charge of $5 will be billed.
Also at the consumer's request, a meter will be pulled and tested. If the meter tested is working properly, a charge of $15 will be billed. Should be customer wish to have the meter changed out, the customer will be responsible for paying for a new meter prior to the change out.
To make one of these requests, contact the Water Department at (325) 728-5331.